Refund policy

Returns Policy

Within 14 calendar days of receipt, you may be eligible to return your product for a refund given your item is unused and unopened and in the original packaging as received.

To be eligible, you must contact us about the return request within 14 calendar days of the purchase date. Once 14 days have passed, we may reject the refund/exchange. If the packaging, product or accessories are damaged, we will not accept the return. To initiate your return please email us at help@skn61.com

Skn61 does not accept returns or refunds on products bought from 3rd party retailers. If your purchase was made from one of our retailers, then the return must be processed in accordance with their returns and refunds policy.

Shipping costs are non-refundable. We suggest when returning your item to keep tracking number as proof of return in case the package is lost. 

 

60-Day Money Back Guarantee

We’re confident you will LOVE our products, if you don't love them for any reason after trying or you simply just didn't see the results you expected, then we will offer your money back.

Please note, as part of the approval process, our policy does require you to provide before and after photos, prove that you have tried our product for at least 10 days and must have at least 50% of the contents remaining. 

To start the process, please contact us at help@skn61.com.au with your order number and subject: "60 Day Money Back Guarantee"

The customer must return the product and is responsible for the return shipping cost to our Adelaide HQ.

The refund is capped once per product. If you have ordered a double pack, please make sure it is returned unused for a full refund. We reserve the right to reject this guarantee if we believe there is fraudulent or dishonest behavior.

Refunds 

Once we receive your return, we will assess the products and process your request within 7 business days and will keep you updated along the way. Once completed, you will be informed via email and the full amount of the purchased product will be credited back to you. Please allow 7-10 business days for the credit to appear on your bank statement. Please also take note that we do not refund any shipping costs.

*In certain cases we may still accept refunds even if our instructions are not followed, however, we may withhold $10.00 - $15.00 restocking fee.

Incorrect or Faulty Products

We strive to provide our customers with excellent quality products, however should you have any issues with your order and/or product(s), please email us at help@skn61.com within 14 days of purchase. If the product or packaging has been open, used or damaged, please include photos so we can assess the issue.

Once we receive the suspected faulty product, we will assess the item and get back in contact with you within 1-3 working days. after receiving the return. If we deem the product to be faulty we will replace the faulty product and arrange for the product to be shipped back to you free of charge. The turn over time for this process will vary with each individual case, however, we will work hard to make the entire experience hassle-free.

If we determine the product to be not faulty, we will contact you directly and discuss alternatives and possible replacements at an additional cost.

Returning Your Item

Please email us at help@skn61.com and provide a detailed description of the issue. Please allow 1-2 business days for a response from us and we will provide you with the specific return instructions.

When sending an item back to us please understand the shipping costs are your responsibility. However, if your item is deemed to be faulty by us, we will credit the shipping costs back to you.

We recommend that when sending an item back to us, you use a carrier that offers shipment tracking or either insure your package for a safe return to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.